Please Note: The service department hours are Monday through Friday 9am to 5pm. Responses are handled in the order they are received. Please allow 1-2 business days for a reply or call back depending on volume.
Katherine Banks was great with my hot tub service!
I had a problem, pump on no water, and Katherine Banks was a great help solving the problem. We, thanks to her advice, got the tub working without a service call and I wanted to drop a line letting you know I was very happy with the help she provided.
Hot Tub Grandee Service Excellent
Just had a great service on my Hot Spring Grande. Your service tech (Neil) provided excellent service. He was very professional and courteous and provided me with a great deal of information regarding the care and use of my tub. Anyone can come and do the job that’s asked of … Read More
Service squeezed us in on short notice
Thank you very much for squeezing us into the service schedule on very short notice and especially for send Neil, he was very knowledgeable and courteous. He really enjoys his work and it shows. We would like to request him to replace our cover when it comes in. When the time … Read More
January 7, 2013
“Neil, I would like to thank you for such great service. Your professionalism and knowledge is top notch. We appreciate how you took the time to explain how to care for our hot tub. Being in the service business. I guess I recognize how important it is. And all I … Read More
May 10, 2013
“We have a Tiger River hot tub that has had a slight leak for the last year. The company we bought it from is no longer in business. I talked to another local hot tub company and they said it would be very difficult and expensive to find a slow … Read More
July 15, 2014
“You have a fantastic service department. In fact, I have received some of the best customer service from your company and it is directly attributed to the Service Department. Two people who are always professional, pleasant to work with and very responsive are George (Service Manager) and Cathy from the … Read More
June 9, 2015
“On Monday, one of your service technicians made a call to my house in response to my request. I believe the gentleman’s name was Rob, but I may have that wrong. I had been having some temporary shutdown issues with my hot tub and was hoping to have it corrected. … Read More
September 4, 2015
“Keri: Please pass this along to everyone at Springdance! The leaking hot tub [is] up and running for Labor Day! We are very glad to have been doing business with you for the last 5 years! Especially thanks to George for calling the manufacturer and fixing, Kathy, the delivery team, … Read More
November 20, 2015
“Had service done today just wanted to let you know service guy was awesome he was very polite and Good customer interaction”
October 15, 2015
“Hello William, thanks to you and your entire team, our new Relay model is safely on our deck awaiting final site prep and Electrical updates to my current service connection. I would like to commend all involved for the thoroughly professional approach and flawless execution on the extraction of our … Read More
November 21, 2015
“As first time spa owners, we couldn’t be more grateful for the knowledge and professionalism of the staff. With Neil’s service call today, not only did he quickly diagnose and repair the problem, he was reassuring and generous with his time answering our questions. Top-notch customer care.”
Whether you’re a seasoned hot tub or sauna owner or just learning the basics, we have trained staff to answer your questions at any stage of your relationship with us.
If you have a service issue for your Hot Tub, Sauna or Swim Spa, fill out a service request form online or call us at 215-491-7446 x 111.
Tech Tip: Whenever a problem arises with your hot tub first reference your Owner’s Manual for information on the specific problem. This will save you time and money!
We offer weekly, bi-monthly or monthly spa valet contracts to care for your hot tub. During our visit to your home we will:
Depending on the contract you choose, we will do a complete drain & clean of your spa 2 times per year. Prices range from $89-$290 per month and you can save 10% on the contract if you pay upfront!
Download the Spa Valet contract to get started today!
We also offer weekly & bi-weekly Swim Spa Valet. Download the Swim Spa Valet contract
Our technicians are also trained in traditional and infrared sauna repair.