Consult the troubleshooting guide in the back of your Hot Spring spa owner’s manual. In it you will find step-by-step instructions that help owners check for common issues. This troubleshooting process does not require any technical ability to perform.
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You can either download the owner’s manual for your spa or contact our Customer Service team and we can mail you a hardcopy at no charge.
Floaters dispense chemicals into the spa water 24/7, whether they’re needed or not. When the spa is closed and the jets off, the floater will stay in one location in the spa, spilling chemicals onto the horizontal surfaces immediately below it. Because the tablet does not dissolve evenly, those bits will etch and pit the plastic shell surface, leaving a rough surface that will not be comfortable to sit on and can damage swimsuits. These rough patches cannot be sanded or removed from the shell. View Hot Spring water care products.
Hot Spring does not recommend using any type of oils or bath salts in your spa because they tend to gum up the filters and damage the electrical components in the spa. Using these products does not void the spa’s warranty, but any service needed to repair the spa because of damage caused by the use of non-approved chemicals is not covered by the warranty. Those can be expensive repairs, so we recommend checking with us before you use any new chemical or oil in your spa.
The first thing is to determine what spa sizes you are considering. Some spas do not offer the option of 110v service. It also depends on how you plan to use the spa. Basically, having a spa hooked up for 230v service means that the jets and the heater can operate at the same time. With a 110v unit, the heater will not come back on until you turn off the jets. If your new spa is going to be "party central" with several people in and out of the spa over a few hours, you might be happier with a 230v hookup. If your spa is going to be a quiet refuge for one or two people who enjoy a hot water soak with no jets, then a 110v unit might be best. Also, you need to consider whether you are installing your spa indoors or outdoors and whether you plan to use it year-round. Since many different factors go into this decision, give your dealer or Hot Spring Consumer Service team a call before you buy. We’ll be glad to provide the information you need to make the best decision for your spa enjoyment.
Developing a working relationship with your locally authorized dealer is a great way for you to protect your investment in a used spa. Your authorized Hot Spring dealer will have the factory-recommended components and water care chemicals that will extend the life of your spa. They also have the latest information from the factory regarding any component upgrades needed for older spas.
Authorized Hot Spring dealers are required by contract to deliver and provide warranted service for all new spa sales from their store. This ensures that the spa will not be damaged in transport between the dealership and your home. This also means the dealer will have the technical staff to service your spa if/when needed. If you were to buy a Hot Spring spa farther from the delivery destination, the selling dealer may charge you a trip fee for their technician to travel to your home. What you saved in the initial purchase price may not compare to what you might have to pay the dealer for their travel. Dealer travel charges, if issued, are not covered by your spa’s warranty.
This question is best asked of your child’s pediatrician or other medical professional. Small children are sometimes less tolerant of exposure to hot water, so ask your doctor before allowing young children to use a spa.
Hot Spring spas carry several different certifications that ensure the spa is safe to use. Some code enforcement personnel mistakenly believe that public pools and private residential spas require the same code compliance and barrier requirements. If you have questions about barrier requirements in your community or region, contact your authorized dealer to obtain the information you need. You may also call the Hot Spring Customer Service team to get help you find this information.
Yes. We can order parts directly from Watkins, the manufacturer of Hot Spring Spas. If they do not carry the original component, a replacement component of equal or better quality will be provided. We can also provide a replacement cover for your spa that fits the corners and cover locks.
Only authorized dealers may sell Hot Spring spas directly to consumers. However, Hot Spring provides warranty coverage for your spa purchase and offers the strongest warranty in the industry. We also offer a warranty on parts purchased and installed by authorized dealers.
You may consider "wet testing" a spa before purchasing. This means getting into a spa with water in it. We maintain filled demonstration models just for this purpose. Here is what you should look for: Verify that the seats provide comfortable support. You do not want to have to scoot down in the spa like you do in a bathtub. When sitting in any seat, the water should reach shoulder level. If it does not, you will not get full hydrotherapeutic value. Stay in the spa with the jets on for at least 15 minutes. At the end of that time you will know whether the seating and jet arrangements are comfortable.
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Contact UsA swim spa combines the benefits of a swimming pool and a hot tub in one compact, energy-efficient unit. You can swim against a steady current for exercise or relax in the warm water for hydrotherapy and recovery.
Swim spas use powerful jets or propulsion systems to generate a smooth, adjustable current that lets you swim in place. The current strength can be customized for beginners or advanced swimmers.
Yes! Swim spas are designed for all-season use. Most models include full insulation, efficient heaters, and durable covers to maintain temperature and performance even in cold climates.
Routine maintenance includes testing and balancing the water chemistry, cleaning filters, and draining/refilling the water every few months. Automated filtration and ozone systems make care simple and convenient.
Most swim spas range from 12 to 20 feet in length. You’ll need enough space for the unit, steps or decking, and easy access to the control panels and cover.
Absolutely. Many swim spas have separate hydrotherapy seats or dual-temperature zones so you can enjoy a massage on one side and swim on the other.
Swim spas are smaller, easier to install, and more energy-efficient than full-sized pools. They offer year-round use and combine both fitness and relaxation in one unit.
Yes, high-quality swim spas can add appeal and value to your home—especially since they provide wellness benefits without requiring major landscaping or construction.
Operating costs vary depending on size, insulation, and climate, but most owners spend less per month than they would to heat and maintain a traditional pool.
Yes. Swim spas can be installed above ground, partially recessed, or fully in-ground—indoors or outdoors—depending on your available space and aesthetic preference.
Swim spas run between $20,000 to $50,000, while in-ground pools cost an average of $40,000 to $100,000, depending on installation type, size, and other requirements. The cost to heat a swim spa typically totals between $1 and $3 per day, while an in-ground pool costs more than $5 per day depending on heater type, pool size, and climate. Maintenance costs for swim spas
Swim spas are very versatile when it comes to installation. Whether you choose to create an indoor pool retreat or a more traditional backyard pool paradise, your swim spa can be installed in-ground, freestanding, vaulted into the ground, partially recessed in-ground, or with a deck surround.
Serving as an all seasons pool™, a swim spa enables you to harness water’s natural ability to soothe and strengthen your body and mind any time of the year. Swimming is an ideal entry-level exercise option for those just beginning their health journey or recovering from an injury. It’s also a challenging choice for athletes of all levels eager to get into the best shape of their lives from the year-round privacy of their own backyard.
Some people are attracted to the numerous health and wellness features they offer and others like the convenience they provide. Regardless of whether you’re creating a staycation-worthy backyard or an all seasons pool™ option, swim spas can increase the amount of fun, relaxation and fitness level for everyone in your family.
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Contact UsA sauna is a small room or enclosure designed to promote relaxation and wellness through heat therapy. Saunas use either traditional heaters or infrared technology to warm the body and encourage sweating.
There are two main types of saunas: traditional Finnish saunas, which heat the air to high temperatures, and infrared saunas, which use radiant heat to warm the body directly. Some models combine both types for a customizable experience.
Traditional saunas heat the air around you, creating a hot and humid environment, while infrared saunas use light waves to directly heat your body at a lower air temperature. Both provide unique relaxation and health benefits.
Regular sauna use can help relieve stress, relax muscles, improve circulation, and promote detoxification. Many users also report better sleep and enhanced recovery after exercise.
Most traditional saunas heat up within 30–45 minutes, while infrared saunas typically reach operating temperature in about 10–15 minutes.
Yes. Modern saunas are available as modular kits or custom builds that can fit in a wide variety of spaces, including basements, bathrooms, and garages.
Most people use their sauna three to five times per week, depending on wellness goals and comfort. Each session usually lasts 15–30 minutes.
Saunas are generally safe for healthy adults. However, individuals with heart conditions, high blood pressure, or who are pregnant should consult their doctor before using a sauna.
To keep your sauna in good condition, wipe down the benches and walls with a damp cloth after each use, and allow it to dry completely. Avoid using harsh cleaners that can damage the wood.
Yes. Many saunas can be customized with different wood types, lighting, glass panels, sound systems, and smart controls to match your preferences and space.
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Contact UsRegular cold-water exposure can boost mood and energy levels, enhance mental acuity and focus, build resilience, aid in muscle recovery and soothe sore muscles, and promote overall wellness.
When shopping for a cold plunge, factors to consider include quality, durability, temperature range, energy efficiency and insulation, water care, filtration, and comfort.
Electric cold plunges have the unique advantage of being temperature controlled through a control panel or other connected device. Without constant temperature control, ice baths can make it hard to maintain a certain temperature without having to repeatedly add ice or wait for the ice to melt.
The temperature range is 40°F–80°F or 4°C–27°C.
Yes, it’s designed with energy efficiency in mind. The unit is fully insulated using a multi-density, closed-cell polyurethane foam, and comes with a custom-fitted cover featuring a 1 lb. core for added thermal protection. Together, these features help maintain consistent temperatures and minimize energy costs.
Our cold plunge is energy efficient, using roughly the same amount of electricity as a large household refrigerator or chest freezer. Under typical conditions—around 70°F ambient temperature with 50% humidity—it runs quietly and maintains low energy consumption. In more extreme temperatures, especially prolonged heat, the unit may run more frequently to maintain the desired water temperature, but overall electricity use remains relatively low for most environments.
The cold plunge can be installed indoors or outdoors, as long as the area is properly ventilated, with at least 24 in (61 cm) of clearance around the back and sides. The unit should sit on a reinforced concrete pad that is at least 4 in (10 cm) thick. Be sure to place it at least 5 ft (1.5 m) from any metal surfaces. Avoid shimming the unit to prevent cabinet warping and potential warranty issues. Refer to your Pre-Delivery Instructions for further guidance. Cold plunge is certified for indoor use only in Canada.
The cold plunge requires a dedicated 115-volt, 15-amp outlet. The 17 ft long GFCI cord must plug directly into the outlet; extension cords should not be used.
Yes. IMPORTANT: Because of shipping orientation, wait 24 hours to fill and start your cold plunge once it is installed. This allows internal components and refrigerants to settle properly
Avoid using bath salts and essential oils in the water, as they can clog or damage filters and pumps, disrupt water chemistry, and potentially void your warranty.
Cooling time depends on factors like ambient temperature and humidity. For example, in an environment where the ambient temperature is around 98°F, it takes approximately 10.5 hours to lower the water temperature from 80°F to 40°F. Cooler ambient conditions will generally allow the unit to reach the target temperature faster.
Cold plunge duration is highly individual and depends on your health, tolerance, and goals. Beginners should start with 1–2 minutes and may work up to 3–5 minutes for recovery and resilience. Before starting any cold plunge routine, consult your doctor to ensure it is safe for you, especially if you have underlying health conditions, circulatory issues, or sensitivities to cold exposure.
To maintain clean and fresh water, owners should drain and refill their cold plunge every 3–6 months.
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