We get asked all the time by our customers, potential hot tub buyers, friends and even our moms:
“Are you going to be at the big Spa Expo this weekend?”
And we understand why they ask– the hot tub expo does a ton of advertising saying “Multiple Brands competing for your business.” And it would make sense that we would be at an event where there are multiple hot tub brands, right!?
Multiple Brands not present at the Hot Tub and Swim Spa Expo
But we’re not at these Spa Expos because there is actually only one brand represented. Household name-brands like Hot Spring, Caldera, Sundance, Jacuzzi, D-1, Max Spas and Marquis aren’t going to be there. The hot tub expo gets away with advertising multiple grands because the manufacturer carries a few different lines of hot tubs & spas. But they all come from the same place– and one hot tub retailer represents them all.
Besides the misrepresentation of multiple brands, here are a few things we’ve learned about these Hot Tub and Swim Spa Expos from customers & friends who have visited:
No chance to try out the hot tubs
Because this is a one weekend only event, the expo center will be filled with hot tubs and swim spas brought in to be sold immediately. You’ll be offered a chance to sit in some of the hot tubs that are on display, but they aren’t going to be filled with water (and who wants to strip down into a bathing suit in an expo center full of people anyway!?) Just like when purchasing a car, it is important to “wet-test” a hot tub before you buy. You never know how the jets are going to feel until you test it out. And if you’re on the taller or shorter end, you want to make sure the water depth is just right.
While you might be able to order the custom colors you want, more than likely the sales team will be pushing the models they have on display so that they clear our their inventory immediately.
High-Pressure Sales Reps
The sales reps at the Spa Expos are brought in specifically for the event. They are experienced show sales people, and are trained to get the sale on the spot (if they don’t close the deal that weekend, they don’t get commission) They are high-pressure and want you to make a decision immediately.
We think that it’s best to take your time when considering adding a hot tub to your home. It’s an investment that will make a great addition to your backyard or interior room & you want to be sure you’re picking the right brand. We even suggest scheduling a backyard consultation before you take delivery.
If you do end up going to a Spa Expo in your local area here are some good questions to ask the hot tub company:
1. Do you Operate a Showroom in my local area? And how long have you been in business?
2. Who do I call for a service or repair issue?
3. What is your cancellation policy?
And more.. Check out some great questions in our Hot Tub Buyer’s Guide before you go to the Hot Tub Expo!
Happy Hot tub Shopping! And please stop by one of our 3 Philadelphia Area Hot Tub Showrooms if you’re in our local area!